The Business Etiquette Essentials course provides participants with the skills and confidence to navigate professional environments with courtesy and professionalism. Through practical guidelines, role-playing scenarios, and group discussions, participants explore key aspects of business etiquette—ranging from communication and appearance to networking and cultural awareness. The course empowers learners to present themselves professionally, foster respectful workplace relationships, and leave a positive impression in any business setting.
Learning Objectives
By the end of this course, participants will be able to:
- Understand how professional etiquette supports effective relationships and workplace success
- Recognize common business etiquette standards in communication, conduct, and appearance
- Apply verbal and non-verbal communication techniques appropriate to formal settings
- Build professional relationships through confident networking and small talk
- Navigate meetings, business meals, and professional events with poise
- Adapt behaviors and language to respect cultural differences and diversity
- Manage difficult or awkward situations diplomatically and with emotional intelligence
- Maintain a consistent, professional brand through every interaction
Application Objectives / Outcomes
Participants will be equipped to:
- Demonstrate business etiquette in meetings, presentations, and social events
- Communicate with tact and professionalism in both verbal and written formats
- Network confidently and build rapport with internal and external stakeholders
- Handle social protocols with ease in multicultural and international environments
- Navigate challenging interactions with composure and integrity
- Represent themselves and their organization positively through polished behavior
- Apply etiquette practices to enhance client service, team dynamics, and leadership presence
- Continuously refine etiquette through observation, feedback, and self-awareness
Target Audience / Who Should Enroll
- Professionals at all levels who engage with clients, teams, or leadership
- Salespeople, customer service reps, administrative staff, and team leaders
- Anyone seeking to elevate their professional presence and communication
Eligibility Requirements / Prerequisites
None required
Duration
1 Day (Customizable to organizational needs)
Language of Instruction
Available in English and Arabic
Delivery Method
Instructor-led training
Interactive workshops and etiquette drills
Role-playing and case study analysis
Group discussions and self-assessment exercises
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