This course is designed to equip cabin crew with the skills and attitude necessary to deliver consistent, high-quality customer service in alignment with the airline’s brand, values, and class-specific service protocols. It focuses on communication, etiquette, and passenger satisfaction across all travel classes.
Target Audience / Who Should Enroll
- New cabin crew undergoing initial onboarding
- Current crew requiring annual or periodic service refreshers
- Airlines seeking to standardize service across routes or aircraft types
Eligibility Requirements / Prerequisites
- Active cabin crew employed by an airline
- Completion of Initial Safety Training and Conversion Course
Duration
Varies based on training scope and operator objectives (typically 1–5 days)
Language of Instruction
English (or bilingual delivery upon operator request)
Delivery Method / Course Format
- Instructor-led training with interactive discussions
- Real-life service scenarios and practice sessions
- Airline-specific customization available
- Online Training
Certification Outcome
Participants will receive a certificate of completion verifying their skills in professional airline customer service, aligned with operator standards.
Delivery Method
Classroom-based training with hands-on scenarios
Practical Training
Online Training
Slug Id
cabin-crew-service-and-customer-excellence-training
Dates range
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Assessment Format
- Participation in role-plays and service-delivery exercises
- Service delivery checklists
- Practical evaluation in the simulated onboard setting
Optional Customization
- Integration of airline’s SOPs and service scripts
- Tailored onboarding training for newly hired crew
- Refresher service training for experienced attendants