Duties and Responsibilities
Receptionists perform a variety of administrative and clerical tasks that can be summarized as follows:
- Receive and welcome visitors or customers and direct them to the appropriate person or office.
- Ensure that the reception area is tidy and stocked with all necessary office supplies such as pens, brochures, and office papers.
- Answer and transfer incoming phone calls.
- Receive and sort daily mail.
- Providing administrative support and coordination of work activities.
- Receiving and responding to emails.
- Send and receive faxes and save work files.
- Interact with customers and build relationships with them.
- Organize appointments, schedule meetings, and update calendars.
- Setting up meeting rooms, making travel plans, and making presentations.
- Keep copies of documents and records.
- Ensure that visitors are registered upon arrival at the reception area and their data is saved on the computer.
- Answer any inquiries or questions that customers or visitors may have.
- Maintain office filing system.
- Meeting customers' needs during their visit to the workplace.
Qualifications
To be successful in a receptionist job, you must have certain skills and qualifications that enable you to perform the job duties to the best of your ability, which are as follows:
- Bachelor's degree in business administration or any other related field.
- should have a nice personality and be friendly.
- Must have sufficient experience in providing excellent customer service.
- Ability to handle emergencies effectively.
- Flexibility at work
- Computer skills and dealing with Microsoft Office programs.
- Proficiency in using office equipment such as printers and fax machines.
- He must have a decent appearance.
- High verbal and written communication skills.
- Must have excellent organizational skills, time management skills and ability to prioritize work when multitasking.
- Possess strong analytical skills and problem-solving ability.
- Organizational skills and streamlining office processes.
- Carry out all administrative tasks assigned to him in accordance with the highest quality standards.
- It is preferable that he has previous experience in the field of reception work or any related field.
- Speak English fluently.
- To be tactful and a good listener.
- Be confident and pay attention to body language