The Interpersonal Skills Mastery course is designed to help participants build stronger, more effective relationships in both professional and personal settings. Through engaging discussions, role-plays, and practical exercises, participants will explore the foundations of effective communication, active listening, empathy, assertiveness, and conflict resolution. The course fosters emotional intelligence and supports the development of lasting interpersonal skills that contribute to collaboration, trust, and organizational success.
Learning Objectives
By the end of this course, participants will be able to:
- Understand the value of interpersonal skills in achieving relationship and career success
- Develop verbal and non-verbal communication techniques to enhance clarity and connection
- Apply active listening to build trust and demonstrate empathy
- Express thoughts, opinions, and needs confidently using assertive communication
- Identify different communication styles and adjust accordingly
- Resolve interpersonal conflicts using constructive communication and resolution tools
- Build rapport and credibility with colleagues, clients, and stakeholders
- Apply emotional intelligence to strengthen professional relationships and navigate social dynamics
Application Objectives / Outcomes
Participants will be equipped to:
- Communicate clearly and effectively across multiple workplace contexts
- Demonstrate empathy and active listening to foster trust and collaboration
- Apply assertiveness techniques to express themselves respectfully and effectively
- Adapt communication to diverse audiences and relational dynamics
- Manage interpersonal disagreements and resolve conflicts constructively
- Strengthen workplace relationships through ongoing rapport-building
- Leverage emotional intelligence to navigate high-stress or sensitive interactions
- Continuously grow interpersonal awareness through reflection and practice
Target Audience / Who Should Enroll
- Professionals across all levels
- Managers, supervisors, team leaders
- Customer service and sales professionals
- Anyone responsible for collaborating or communicating regularly in the workplace
Eligibility Requirements / Prerequisites
None required
Duration
1 Day (Customizable to organizational needs)
Language of Instruction
Available in English and Arabic
Delivery Method
Instructor-led training
Interactive workshops and discussions
Realistic role-play scenarios
Group exercises and feedback sessions
Emotional intelligence simulations
Slug Id
interpersonal-skills-mastery-building-stronger-connections-for-success